CERTIFIED CRM FUNCTIONAL CONSULTANT-eCommerce

SUMMARY OF QUALIFICATIONS & Skills

• SAP Certified CRM Solution Consultant with specialization in eCommerce (Internet Sales: 4.0) Software Components: SAP CRM 4.0 SAP R/3 Enterprise from Siemens Information Systems Ltd., at New Delhi.
• SAP R/3 Sales & Distribution 4.7 (mySAP Overview & Order Fulfilment-I) from Siemens Information Systems Ltd., at New Delhi.
• SAP CS (Customer Service) R/3 ERP – ECC 6.0, Implementation & Support in South East Asia.
• NIIT Certified in eBusiness Site Development, Web Application Programming, Web Application Design & Development, & Distributed Component Development.
• Distinction of receiving appreciation letter from management for excellence in performance.
• TATA-VSNL Certified as Internal Auditor for Auditing on TL- 9000 Measurements.
• More than 03 years of technical IT and consulting experience.
• More than 12 years of working experience in Business partner Retail & Product Distribution.
• Experienced in successful project management in large-scale SAP implementations
• Strong background and expertise in managing profit centres, developing new businesses, identifying new markets and managing brand promotions & setting up Distribution Network.
• Good team player, excellent communication and interpersonal, analytical & writing skills.

EDUCATIONAL BACKGROUND

• SAP CERTIFIED CRM CONSULTANT in eCommerce (Internet Sales).
• NIIT Certified in SQL 7.0, HTML, DHTML, JAVA, ASP, XML, WAP, WLL.
• MBA (Marketing Management).
• ACT Certified in windows’97 (MS-Word, Excel, Power Point, Access, Internet)
• Graduated in Insurance from University Of Delhi.
• A.I.S.S.E. Central School of India.

ERP / SAP PROFESSIONAL EXPERIENCE

From 2008 Working with One of the Business Solution Provider as SAP CRM Functional Consultant

The organization is a software products and IT services provider serving enterprise customers in the United States, Europe and Asia. The organization provides services to industry segments including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Public Sector, Retail and Telecommunications. With a reputation for high quality and reliability, organization provides a range of IT services, from Software Application Development and Strategic IT Consulting to Recruitment Process Outsourcing, and Implementation of Third Party Enterprise-wide products.

PROJECTS Worked On:

1. Client : -----------------------

Place : ONSITE –South East Asia

Title : SAP Customer Service (ERP) Functional Consultant

Description : The client is the leading system integration and information technology provider in one of the regions of South East Asia, offering a complete suit of services & products. The client is also appointed as SAP All-in-One partner. The client provides start of the art technology Products & Support (under SLAs / Service Contracts) to private sector, MNCs, Corporate, & Government Sectors.

Responsibilities:

Implementation Experience :

• Project Preparation, Business Blueprint,
• Training to Key & End Users,
• Configuration of Plant Maintenance,
• Configuration of Technical Objects in Customer Service,
• Configuration of Structure Indicator, Functional Location,
• Configuration of Service Notification, Service Order,
• Configuration of Service Contract Management,
• Configuration of Contract Based & Resource Related Billing,
• Post GoLive Support

Post Implementation Support:

• Provide Post GoLive Support
• Issue resolution

From 2006-2008 worked with Saffron-eServices as SAP CRM Functional Consultant The organization has been in designing and delivering high quality software solutions in the areas of enterprise applications, eBusiness applications, and software products. The Organization has designed and developed customized eBusiness solutions for customers and has successfully integrated solutions to back-end ERP solutions.

2. Client : -----------------------

Place : OFFSHORE

Title : SAP CRM Functional Consultant

Description : The Client is the third largest consumer electronics company in the world and leader in the development of digital television systems and compact disc applications. Its main product lines are television, video, audio and set-top boxes. The Client went for SAP CRM also consisting of B2C Web Shop wherein its customers can order directly and can check the status of order and delivery.

Responsibilities:

Implementation Experience:

• Creation of Business Partner Role, & creation & assignment of business partner number ranges,
• Visual Configuration Tools (VCT)
• Opportunity Management
• Copy Control for Quotation & Orders
• Configuration of Activity Management
• Define Catalog Type / Catalog Variants / Catalog Areas / Assign Products to Catalog

Post Implementation Support :

• Provided offshore application support for B2C Scenarios
• Provided solutions to the raised tickets as per SLA.
• Handling incident tickets and problem tickets.
• Providing information for tickets as per due date to the requester

3. Client : -----------------------

Place : OFFSHORE

Title : SAP CS Functional Consultant

Description : The Client established in the year 1989, the client is known as a "True Value Added Distributor” based on the Distribution, Marketing, Networking Solutions and Service support across the country. The Client today, has the largest IT distribution infrastructures in India with 51 branch offices covering 130 Towns/cities and 7000 System Integrators, Channel partners and Retailers.

Responsibilities:

Post Implementation Support :

• Provide Post GoLive Support for Customer Service(ERP)
• Issue resolution

4. Client Name : TATA COMMUNICATIONS LTD; (TATA GROUP OF COMPANIES)

Title : Sr. Manager (Member of the Core Team)

Description : The Client is India's leading international telecommunications service provider, caters to over 600,000 customers in the country. It has been the premier provider of international voice and data services, carrying over three billion minutes of traffic. The Client is India’s gateway to the world & provides flexible and global connectivity through satellite and submarine cable links. It implemented SAP CRM to smoothen the Operation of its National Business Operations.

Responsibilities

• Collaborate meeting with implementation team
• Help Implementation Team understand Business processes with respect to Sales
• Provide Key User / end user level training to the Business Management Team & also Business Partners for SAP CRM which included Creation of Opportunity Management, Creating Sales Orders, Follow up Sales Orders, Copy Control, & Activity Management.

Functional Experience

2006 with MakeMyTrip.com (Leaders in B2C Travel Portal) As Business Head-B2B

Responsible for the following tasks:

• Create & Develop B2C & B2B Business Model /Business Blueprint for the organization & sell products / services & other value added services through Business partners appointed
• Appoint Business Partners & sell Products/Services & Develop Strategic Alliance with various organizations
• Design various Business Strategies for the Business Partners for market penetration
• Motivate & Manage various Business Partners appointed
• Appoint & Manage Various Teams responsible for generating business for the organization.

2004-2005 Worked with VSNL (Videsh Sanchar Nigam Ltd-TATA GROUP of Companies) as Sr. Manager-for TATA INDICOM BROADBAND-RETAILING

“DishnetDSL Ltd Acquired by VSNL-TATA Group”

• Collaborate with Planning & Implementation Team & Distributors to rollout a robust network.
• Collaborate with Marketing team for the promotional activities for the areas assigned
• Acquire & Manage Business Partners & offer Broadband Internet & Value Added Services.
• Help the Operation team manage Business Partners & ensure prompt services to the customers
• Lead a Team of 14 members including Two Asst. Managers & spearheading Business for DSL / Broadband (TATA INDICOM) through Business Partners
• Launch Tata Indicom Broadband along with Value Added Services (512 kbps–1.5 mbps) to an individual through Business Partners. Achievements
• Generated a business of US$ 25 Million Per Annum.
• Appointed 25 Distributors & 350 Business Partners for Broadband Internet Services.
• Launched Broadband Internet Services, Video on Demand, & Triple play in the market.

2002-2004 with Dishnet DSL Ltd as Sales Manager Business Sales-Head-North

• Spearheading Channel Business for DSL, Franchisees, Hub Centres & IP Phones
• Leading team of 10 members & Incharge of Sales & Marketing activities
• Appoint Business Partners for DSL, Dial Up, IP Phones & Managing Hub Centres
• Continue Ongoing Transition of the organization with a strong market driven force
• Achieve Business Objectives of the Organization with the help of Sales Force Achievements
• Managing a total Sales turnover of US$ 18 Million Per Annum
• Appointed 25 Business Partners for DSL,2 Distributors For Dial Up,1Distributor.

2000-2002 with TATA Telecom Ltd as Sales Manager for Northern Region

• Leading a team of 25 team members
• Incharge of complete Marketing & Sales and Servicing of Products for the region
• Managing the Distribution network of more than 400 Business Partners.
• Monitoring 14 Service Franchise and ensuring complete customer satisfaction
• Formulation & Execution of Market strategies & policies for “Retailing & “Institutional”
• Developing Strong Business Relationship with Business Partners & Distributors. Achievements
• Managing a total Sales turnover of US$ 41 Million Per Annum
• Expanded Distributors & Business Partners network by appointing 125 new Business partners

1998-2000 Worked with Bajaj Electricals Ltd as Branch Manager-Delhi & Haryana

• Lead a team of 15 members and operating as a “Profit-Centre-Head”
• Controlling the entire Sales front for the areas assigned for the entire range of Products
• Setting up Targets for Business Partners , Distributors & Team Members, Providing necessary support for achieving them
• Creating Marketing Campaigns for additional demand in the Market product awareness Achievements
• Instrumental in generating & managing a business of more than US$ 17 Million P.A
• Introduced new clients such as Hindustan Lever, Dabur, Indian Oil, and India Today

1995-1998 worked with Videocon International Ltd as Sales Executive for Delhi

• Achieve the set sales and collection Targets for Washing Machine and Refrigerators
• Appoint Business Partners & Distributors & Maintain the stock position with them. Achievement
• Successful in getting business worth US$ 7 Million from the Delhi region
• Involved in the launch of Kenstar brand/products as a key Team member.
• Appointed 40 Business Partners for the complete range of products.